Reference

How We Run This Platform, By the Rules

The legal terms on this page set out what you agree to when you open an account with asianbooky, how we handle your data, and what rights you hold. Access and eligibility depend on local law and are available only where local law permits.

Account TermsData & PrivacyCookie PolicyUser RightsJurisdiction Notice
asianbooky How We Run This Platform, By the Rules
LEGAL CONTACT PATHS

Reach Us About Policy Questions

If you have a question about your rights under these terms, want to request your account data, or need to flag a concern about how we have applied a policy, our support team handles all of these through the channels below. Response times vary, but legal and data-related requests are prioritised in the queue.

Live Chat Reach our support team directly through the live chat window in your account. Available for account-related legal queries and policy clarifications during active service hours.
Email Support Send detailed legal or data requests to our support email. We ask you to include your account ID so your request is matched to the right profile without delay.
Account Help Centre The Help Centre in your account dashboard lists step-by-step paths for common requests — data access, account closure, cookie preferences and policy dispute lodging.
HOW WE HANDLE POLICY

Data, Cookies, Security and Your Account Rights

We hold your account data only as long as necessary for the purpose it was collected, or as required by applicable law — whichever is longer. You can ask us to correct inaccurate data, request a copy of what we hold, or ask us to delete data we no longer have a legal basis to retain. Submit any of these requests through your account email channel and we will confirm receipt within a reasonable period.

Data Handling

Account data — including your registered contact, wallet details for DANA, OVO or GoPay, and transaction records — is stored on encrypted servers. We do not sell your data to third parties.

Cookie Policy

We use cookies to keep your session active, remember your wallet preference between visits, and measure which pages are accessed most. You can adjust cookie settings in your browser at any time.

Account Security

Login requires OTP verification sent to your registered contact. If you notice unrecognised activity on your account, use the live chat channel immediately to freeze access while we investigate.

Retention and Deletion

We keep payment records for the period required under our data-retention schedule. After that period, records are deleted or anonymised. Request your retention schedule detail through account support.

Common Questions About These Terms

The questions below cover what we hear most often from account holders in Indonesia about their rights, how data is managed, and how to act on a policy concern.

Eligibility and applicable law depend on where you access the platform and what local law permits in your region. We do not override mandatory local legal protections that apply to you.

Yes. Send a data-access request to our support email with your account ID. We will confirm receipt and provide the information within the period stated in our data-handling policy.

Contact our support team via live chat or email, state which detail is wrong, and provide the correct version. We will update your record and confirm once the change is applied.

Wallet identifiers are used only to process your deposits and withdrawals. They are not shared with unaffiliated third parties. Each wallet provider's own privacy terms also apply to your account with them.

On account closure we retain transaction and identity records for the period required by our retention schedule and applicable law. After that period the data is deleted or anonymised.

Submit your dispute through the account Help Centre or via email. Include your account ID and the specific term you are disputing. Our team will review and respond with the basis for our decision.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.