Reference

What You Agree To When You Use asianbooky

These terms set out the rules that apply to your account, your deposits via DANA, OVO, or GoPay, and your access to the sportsbook and casino lobby — where local law permits.

Account eligibility by local lawDANA, OVO, GoPay wallet rulesSportsbook and casino access termsWithdrawal and transaction conditionsAccount suspension and closure rights
asianbooky What You Agree To When You Use asianbooky
TERMS CONTACT PATHS

Reach Us About Any Terms Question

If any part of these terms raises a question — whether about wallet limits for OVO, account suspension conditions, or how a specific sportsbook rule applies to your account — our support team is the right first stop. You can reach us through live chat, email, or the in-app help widget on your mobile account page. We aim to respond to terms-related queries with clear, written answers so you have a record of the clarification.

Live Chat Start a chat session from your account dashboard for a direct written response to any terms question. Available during platform operating hours.
Email Support Send a detailed query to our support address. Email is the right channel for formal terms clarifications you want on record for your account.
In-App Help Widget Open the help icon inside your mobile account page to submit a terms question directly from your device without switching to another app.
HOW WE HANDLE POLICY

Account Security and Your Policy Rights

Your account data, wallet history, and transaction records are handled under strict access controls. We retain account activity logs for the period required by the applicable rules of the eligible region, and we do not share individual account data with third parties outside of what these terms explicitly describe. If you believe your account has been accessed without your knowledge, contact support immediately — we can place a temporary hold on your account while we investigate.

Data Retention

We keep your transaction history and account activity for the period required under eligible regional rules. You can request a summary of your own data through support.

Account Security

Your account is protected by OTP verification at login and before any withdrawal is processed through DANA, OVO, or GoPay. Do not share your OTP with anyone.

Terms Change Notice

We notify you by email before any material change to these terms takes effect. Minor wording corrections are logged in the revision history but do not require a new acceptance step.

Requesting Corrections

If your account details or recorded wallet information are incorrect, submit a correction request via live chat or email. We verify the request before updating any records.

Common Questions About These Terms

These are the terms questions we hear most from account holders in Indonesia — covering wallet rules, account closure, data rights, and what happens when terms are updated. If your question is not here, live chat or email will get you a written answer.

The general account terms apply the same way for all three wallets. Wallet-specific deposit and withdrawal conditions are shown at checkout and form part of your overall agreement.

We will email you before major changes take effect. Your continued use of the account after the effective date counts as acceptance of the updated terms. You can close your account if you do not accept.

Yes. Submit a data summary request via live chat or email support. We verify your identity first, then send your account and transaction records to your registered email address.

Accounts may be suspended for suspected fraud, terms violations, or at the request of the account holder. We will notify you by email and explain the reason where permitted.

The general account terms cover both sections. Specific sportsbook rules — such as bet settlement and void conditions — are detailed in the sportsbook rules page inside your account.

Contact support via live chat or email with your account ID and the specific transaction or rule in question. Players in Palembang and elsewhere follow the same dispute process through those channels.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.